These common questions are answered on our website:
Below are some of the amenities at the Creation Museum, as well as other information to help you make the most of your visit. Our Guest Services Team is ready to assist you with any needs during your visit. The Guest Services Information Center is located in the Portico, near the building’s main entrance.
All service animals are freely admitted to the Creation Museum. Pets are not permitted in the museum. Please do not leave pets or service animals in an unattended vehicle for any amount of time. You may wish to find a local pet resort to house your pet for the day (see list below).
An ATM is located in the Portico just inside the front entrance. Ticketing, food venues, and the bookstore accept all major credit cards.
Are you interested in visiting both the Creation Museum and our sister attraction, the Ark Encounter? A combo ticket gives you one-day pass to the Creation Museum and a one-day pass to the Ark Encounter.
A family restroom is available on the museum’s lower level. A nursing mother’s room is also available on a limited basis (please contact a Guest Services staff member for more information). Changing tables are available in both men’s and women’s restrooms throughout the facility and grounds.
The Creation Museum’s restaurants feature a variety of delicious food offerings, including options for special needs. If you would like to investigate nutrition or ingredient listings, ask a food services supervisor about different menu options when you arrive. If you would like detailed information before your visit, please contact us at least a week before your arrival.
Residents of eight local counties (Kentucky’s Grant, Boone, Kenton, Campbell, Pendleton, Gallatin, and Owen counties and Indiana’s Dearborn County) can park onsite for free through December 31, 2021. Guests can experience the gardens, the Eden Animal Experience, the playground, Noah's Cafe, the bookstore, and visit Legacy Hall for select talks and musical performances at no charge.
The driver must provide their valid driver's license from one of the counties to receive free parking. The driver (and all guests inside the vehicle, regardless of where they live) can enjoy the free parking and listed events. The offer is also valid at the Ark Encounter for the same counties. Tickets are required to tour the Creation Museum and to walk through the Ark Encounter and their exhibits.
Parking is $10 for standard vehicles or $15 for oversized vehicles and paid upon entry. Ark Encounter Charter Boarding Passes and Creation Museum lifetime memberships include free parking.
This list has been compiled for your convenience from publicly accessible sources. The list may not include all businesses that house pets or reflect the current status of a business. Businesses listed are not endorsed or recommended by the Creation Museum.
|Almost Home Pet Resort Inc||3075 Sugar Camp Road, Covington, KY 41017||(859) 356-8181|
|Canine Companion Boarding & Training Center||13580 Dixie Highway, Walton, KY 41094||(859) 356-6457|
|Custom K9 Clips||605 Hwy 36 W, Williamstown, KY 41097||(859) 824-3073|
|Doggie Paddles LLC||5775 Constitution Drive E, Florence, KY 41042||(859) 586-0634|
|Erlanger Pet Resort & Day Spa||3404 Dixie Highway, Erlanger, KY 41018||(859) 727-3940|
|Happy Spot Pet Resort||458 Sims Pike, Georgetown, KY 40324||(502) 868-0402|
|Kennels of St. Francis||1532 Eads Road, Verona, KY 41092||(859) 485-6432|
|On Point Pet Resort||3215 Cougar Path, Hebron, KY 41048 (North Bend Rd.)||(859)795-0770|
|PetSuites Pet Resort & Spa||620 Holly Lane, Erlanger, KY 41018||(859) 740-0283|
|Petropolis||214 Frogtown Road, Union, KY 41091||(859) 371-7381|
|Ruffin it Doggie Daycare||7472 Industrial Road, Florence, KY 41042||(859) 525-7833|
|Sundance Pet Resort||5100 Oliver Road, Independence, KY 41051||(859) 356-7900|
*Requires current vaccination paperwork.
Guests are welcome to photograph and record all museum exhibits except for theater and video presentations. Flash photography is not permitted in Dr. Crawley’s Insectorium. DVD versions of most of our videos are available for purchase in our online store or the onsite bookstore.
Many people ask how much time to allow for a visit to the Creation Museum and all that it has to offer. You can easily spend at least a whole day visiting the exhibits and its zoo, catching a concert, a guest speaker, a workshop, and enjoying a meal.
You will be able to reenter the Creation Museum on the same day. You can walk through our beautiful botanical gardens or take the shuttle to the back to the parking lot, and your specifically colored wristband will allow you to regain entry.
The Museum is wheelchair and stroller friendly. You may bring your own, or Guest Services offers both strollers and wheelchairs for the convenience of all visitors on a first-come, first-served basis. Due to limited space, only single and inline double strollers are allowed inside the museum.
Single strollers are available for a $10 fee. Manual wheelchairs are available for a $12 fee, and a limited number of Electric Convenience Vehicles (ECVs) are available for a $38 fee. ECVs are available from Guest Services on arrival at the Creation Museum. Rental fees include sales tax and are non-refundable.
If desired, you may request special assistance if you or a member of your party is Deaf or blind.
The Creation Museum’s Guest Services Team is ready to assist you. If you have questions during your visit, look for staff members—they will be happy to assist you.
If you have questions regarding the locations of museum features, please reference our maps page.
The Botanical Gardens feature a paved nature trail that is a mile in length including six bridges and a boardwalk. All of the bridges (except for the suspension and floating bridges) are wheelchair and stroller accessible.
Ramps are located at every entrance and exit door to the Creation Museum. The first entrance features an automatic door.
Virtually every exhibit is handicapped accessible. A series of gradual ramps take visitors through the Creation Museum’s main exhibits. This one-way path passes through all of the Walk-Through Biblical History and ends on the lower level, where you can bring an elevator back to the main level.
If you are providing an interpreter(s) for your own group, you may contact us so we can assist you with information and explore any necessary accommodations for your group.
Enhanced Tour: All of the Enhanced Tours are available in text form online. Visit creationmuseum.toursphere.com on your smart phone when you visit.
Deaf Day: During the annual Creation Museum Deaf Day, ASL interpreters, and Deaf volunteers are available throughout the museum to answer questions, assist with ticket purchases, interpret the shows and lectures, and more!
Exhibits: The Creation Museum exhibits are very visual and as you walk through them, you will find many video screens with open-captioned, short, educational videos. Much of the audio content in the museum is available visually in the exhibits. Many of our Deaf guests say they enjoy the museum exhibits and learn a great deal from them even without an interpreter.
Store: The Dragon Hall bookstore has a list of DVDs with captioning that are available for purchase. Ask a sales associate for more information.
Theaters: Closed captioning is available upon request for all Stargazer Planetarium shows. Ask about adding captioning for your show(s) when you purchase your tickets. Closed captioning is also available upon request for In Six Days and The Last Adam; just ask a host.
We have many handicapped spaces available in our main parking lot. If you need assistance finding an available handicapped space, alert the individual directing traffic.
With the exception of the center interactive pen (which has a sand surface), all of the zoo’s pens are fully viewable via paved trails.
All restrooms throughout the facility and grounds are handicapped accessible. Wheelchair accessible water fountains are also available near the main interior restrooms.
All theaters are handicapped accessible—the Special Effects Theater and the Planetarium include wheelchair locations and companion seats. See a theater attendant for more information about reserving these spaces.
Braille: Restrooms and elevators are marked in Braille to assist with finding your way in the museum.
Contact any staff member in an emergency or non-emergency situation. Basic first aid services are available from the Public Safety Department (located on the main level in the hallway adjacent to the Special Effects Theater).
There are times that the garden trails will need to be closed down for weather safety reasons. The Public Safety Department will determine what those times are. All possible measures will be taken to inform guests of such times.
Many of our guests, including museum members, like to give personal tours through the museum. As you provide this service for your party (and we appreciate your enthusiasm for the museum), please be cognizant that you could be a distraction to other guests around you. Also, you may create a traffic flow problem. We request that you please be courteous of other guests around you. Thank you.
The Creation Museum does have K-9 officers. Please note that these are working dogs and we ask that you not approach them to pet them or talk to them. Their focus cannot be diverted from their job.
If you believe you may have left something at the Creation Museum, please contact (859) 727-2222 ext. 222. We’ll do our best to track it down for you. If we find it, we’ll contact you for info regarding pickup or shipping.
*Due to the current COVID-19 pandemic, certain items will only be kept for 48 hours and then properly disposed of.
Parents, please keep your eye on young children. Please pay attention to signage on such exhibits. We do have special hands-on exhibits that children can touch all they want. If your child is missing, please notify the nearest museum staff member. Our Public Safety Officers are trained in Code Adam.
Basic vehicle assistance is available, from jump-starting to unlocking vehicles. Contact any staff member or Public Safety Officer if you need vehicle assistance.
Find your answers below! Fill out our contact form below for additional information.
Our general admission and combo tickets are not date specific and are valid for one year from the date of purchase. No reservations are required to visit because there is plenty of room both inside and outside. Even on our largest attendance day ever, we were still well below one-third of our capacity!
Save with the combo ticket, which is valid for one day at the Creation Museum and one day at the Ark Encounter within a 7-day window. Parking is not included.
Enter guest’s names during checkout to help differentiate the tickets in your party. If an incorrect name is entered, it will not affect your admission to the attraction as names are not checked at the door. Keep in mind that the combo ticket package contains two tickets per person (one for the Ark encounter and one for the Creation Museum.) During checkout, you will be asked for a name for each ticket.
Your tickets will be delivered as a pdf attachment to your confirmation email and can be printed or scanned from your smart device.
Kids (5–10) are free in 2020! Only one adult or senior ticket needs to be purchased for all child tickets in your party to be free. Tickets are required for admission, so visit the General Admission or Combo section to reserve free child tickets for those in your party.
We strongly encourage guests to purchase their tickets online prior to their visit to reduce person-to-person interaction as much as possible to prevent the spread of COVID-19. This will allow you to avoid the on-site ticketing process and save time after your arrival. However, if you need to purchase tickets at the attraction, we’ve implemented new procedures to ensure guest safety. One guest per party will wait, with appropriate social distancing, in the ticketing queue line. Touchless and tap options for payment will be available at each ticketing station if desired.
At times the online ticketing store will not function well with certain browsers, such as Internet Explorer. If you are experiencing technical difficulties purchasing tickets online, try switching to another browser or wait a few minutes, refresh the page, and try again.
By order of the Kentucky Governor, face coverings are required to enter and are to be worn where you cannot reasonably social distance (buses, interior spaces, etc.)—unless medical or safety reasons prevent you from doing so. Children 5 years old and younger are also exempt from wearing masks.
We want everyone to have an enjoyable visit and ask that all guests be respectful of one another (and our staff) regarding the use of a face covering while at the attraction.
Fill out our contact form for additional information, or call our guest services department at (888) 582-4253.