Helpful Tips & FAQ

Frequently Asked Questions

These common questions are answered on our website:

In addition, please see these helpful tips for specific information about amenities, accessibility accommodations, and guest safety.

For Your Convenience

Below are some of the amenities at the Creation Museum, as well as other information to help you make the most of your visit. Our Guest Services team is ready to assist you with any needs during your visit. The Guest Services Information Center is located in the Portico, near the building’s main entrance.

Accessibility Accommodations

The Creation Museum desires to provide excellent accessibility for each of our guests. Find out more on our Accessibility Accommodations Page. Please also reference our Accessibility Map on the Museum Maps Page for additional helpful information.


An ATM is located in the Portico just inside the front entrance. Ticketing, food venues, and the bookstore accept all major credit cards.

Climate Control

The Creation Museum is equipped with both air conditioning and heating units to keep the temperature comfortable for our guests.

Combo Ticket Options

Are you interested in visiting both the Creation Museum and our sister attraction, the Ark Encounter? A combo ticket gives you one-day pass to the Creation Museum and a one-day pass to the Ark Encounter.

Family Restroom

A family restroom is available on the museum’s lower level. A nursing mother’s room is also available on a limited basis (please contact a Guest Services staff member for more information). Changing tables are available in both men’s and women’s restrooms throughout the facility and grounds.

Food Services

The Creation Museum’s restaurants feature a variety of delicious food offerings, including options for special needs. If you would like to investigate nutrition or ingredient listings, ask a food services supervisor about different menu options when you arrive. If you would like detailed information before your visit, please contact us at least a week before your arrival.

Lodging Options

The Creation Museum is located just a brief drive away from dozens of lodging options. Find the best hotels in the tri-state area.

Motor Coach Parking

Parking is available for RVs and motor coaches during your visit. Overnight parking is not offered.


Parking is $15 for standard vehicles or $20 for oversized vehicles and paid upon entry. Ark Encounter Charter Boarding Passes and Creation Museum lifetime memberships include free parking.


Pets are not permitted in the Creation Museum. All service animals are freely admitted. See more information below on service animals. “Comfort,” “therapy,” or “emotional support” animals do not meet the definition of a service animal and are not permitted. Please do not leave pets or service animals in an unattended vehicle for any amount of time. You may wish to find a local pet resort to house your pet for the day (see Pet Accomodations below).


Guests are welcome to photograph and record all museum exhibits except for theater and video presentations. Flash photography is not permitted in Dr. Crawley’s Insectorium. DVD versions of most of our videos are available for purchase in our online store or the on-site bookstore.

Planning your visit

Many people ask how much time to allow for a visit to the Creation Museum and all that it has to offer. You can easily spend at least a whole day visiting the exhibits and its zoo, catching a concert, a guest speaker, a workshop, and enjoying a meal.


Your admission ticket is valid for same-day reentry at the Creation Museum. If you choose to leave the grounds, be sure to keep your dated ticket to show upon your return.

Strollers and Wheelchairs

The Museum is wheelchair and stroller friendly. You may bring your own, or Guest Services offers both strollers and wheelchairs for the convenience of all visitors on a first-come, first-served basis. Due to limited space, only single and inline double strollers are allowed inside the museum.

Single strollers are available for a $10 fee. Manual wheelchairs are available for a $12 fee, and a limited number of Electric Convenience Vehicles (ECVs) are available for a $38 fee. ECVs are available from Guest Services on arrival at the Creation Museum. Rental fees include sales tax and are non-refundable.

Public Safety

First Aid

Contact any staff member in an emergency or non-emergency situation. Basic first aid services are available from the Public Safety Department (located on the main level in the hallway adjacent to the Special Effects Theater).

Garden Trails

There are times that the garden trails will need to be closed down for weather safety reasons. The Public Safety Department will determine what those times are. All possible measures will be taken to inform guests of such times.

Guiding in the Museum

Many of our guests, including museum members, like to give personal tours through the museum. As you provide this service for your party (and we appreciate your enthusiasm for the museum), please be cognizant that you could be a distraction to other guests around you. Also, you may create a traffic flow problem. We request that you please be courteous of other guests around you. Thank you.

K-9 Officers

The Creation Museum does have K-9 officers. Please note that these are working dogs and we ask that you not approach them to pet them or talk to them. Their focus cannot be diverted from their job.

Lost and Found

If you believe you may have left something at the Creation Museum, please contact (859) 727-2222 ext. 222. We’ll do our best to track it down for you. If we find it, we’ll contact you for info regarding pickup or shipping.

Parents with Young Children

Parents, please keep your eye on young children. Please pay attention to signage on such exhibits. We do have special hands-on exhibits that children can touch all they want. If your child is missing, please notify the nearest museum staff member. Our Public Safety Officers are trained in Code Adam.

Vehicle Assist

Basic vehicle assistance is available, from jump-starting to unlocking vehicles. Contact any staff member or Public Safety Officer if you need vehicle assistance.

Attraction Rules

To ensure a safe and secure environment for our guests, please observe and respect these rules when visiting the Creation Museum.

Purchasing Your Tickets

Find your answers below! Fill out our contact form below for additional information.


Our general admission and combo tickets are not date specific and are valid for one year from the date of purchase. No reservations are required to visit because there is plenty of room both inside and outside. Even on our largest attendance day ever, we were still well below one-third of our capacity!

Combo Tickets

Save with the combo ticket, which is valid for one day at the Creation Museum and one day at the Ark Encounter within a 7-day window. Parking is not included.

3-Day Bouncer Pass

Need more time? The 3-Day Bouncer passes are valid for three days of unlimited visits to both the Creation Museum and Ark Encounter within a seven-day period. The three days do not have to be consecutive. Discounted parking is also available with the purchase of the 3-Day Bouncer Pass and offered during the purchasing process online.

Print at Home

Your tickets will be delivered as a pdf attachment to your confirmation email and can be printed or scanned from your smart device.

Free Child Tickets

Kids (5–10) are free in 2024! Only one adult or senior ticket needs to be purchased for all child tickets in your party to be free. Tickets are required for admission, so visit the General Admission or Combo section to reserve free child tickets for those in your party.

Technical Difficulties

At times the online ticketing store will not function well with certain browsers, such as Internet Explorer. If you are experiencing technical difficulties purchasing tickets online, try switching to another browser or wait a few minutes, refresh the page, and try again.

Still Need Help?

Fill out our contact form for additional information, or call our guest services department at (888) 582-4253.