These common questions are answered on our website:
In addition, please see the helpful tips below for specific information about amenities, accommodations, and guest safety.
Below are some of the amenities at the Creation Museum. Our Guest Services Team is ready to assist you with any needs during your visit to the Creation Museum. The Guest Services Information Center is located in the Portico, near the building’s main entrance.
An ATM is located in the Portico just inside the front entrance. Ticketing, food venues, and the bookstore accept all major credit cards.
The Creation Museum is experiencing record-breaking attendance on a regular basis. To avoid crowds, we recommend entering the museum’s main exhibits, known as the Walk Through History, either before 9:30 a.m or after 1:00 p.m. To improve your experience, entry into the exhibits may be regulated during periods of peak demand.
A family restroom is available on the museum's lower level. A nursing mother's room is also available on a limited basis (please contact a Guest Services staff member for more information). Changing tables are available in both men's and women's restrooms throughout the facility and grounds.
The Creation Museum’s restaurants feature a variety of delicious food offerings, including options for special needs. Check out our downloadable menus (Monday-Saturday menu, Sunday menu) for details about vegetarian and gluten-free options. If you would like to investigate nutrition or ingredient listings, ask a food services supervisor about different menu options when you arrive. If you would like detailed information before your visit, please contact us at least a week before your arrival.
Parking passes are required and cost $5 for standard vehicles or $10 for oversized vehicles. Parking passes can be purchased at the Creation Museum Admissions, Guest Services, or as you exit the parking lot. Parking passes include reentry for one calendar day. Ark Encounter Charter Boarding Passes and Creation Museum lifetime memberships include free parking.
This list has been compiled for your convenience from publicly accessible sources. The list may not include all businesses that house pets or reflect the current status of a business. Businesses listed are not endorsed or recommended by the Creation Museum.
|Almost Home Pet Resort||3075 Sugar Camp Road||Covington||KY||(859) 356-8181|
|The Ark Farm and Kennels||8340 E. State Road 48||Milan||IN||(812) 623-2062|
|Central Kentucky Pet Resort||1364 Lexington Road (Hwy 25)||Georgetown||KY||(502) 603-0014|
|Doggie Paddles*||5775 Constitution Drive, Suite E||Florence||KY||(859) 586-0634|
|Erlanger Pet Resort and Day Spa||3404 Dixie Highway||Erlanger||KY||(859) 727-3940|
|Fur Babies Pet Haven||4035 Easton Lane||Burlington||KY||(859) 689-0016|
|Middendorf Animal Hospital||9930 Berberich Drive||Florence||KY||(859) 647-2007|
|Pet Suites Pet Resort and Spa||620 Holly Lane||Erlanger||KY||(859) 727-7880|
|Studio 25 Pet Salon and Boarding||103 Barnes Road||Williamstown||KY||859-824-7387|
* Requires current vaccination paperwork.
Guests are welcome to photograph and record all museum exhibits except for Museum of the Bible and theater and video presentations. Flash photography is not permitted in Dr. Crawley’s Insectorium. DVD versions of most of our videos are available for purchase in our online store or the onsite bookstore.
Guest Services offers both strollers and wheelchairs for the convenience of all visitors on a first-come, first-served basis. Due to limited space, only single and inline double strollers are allowed inside the museum.
Umbrella strollers are available for a $5 fee. Manual wheelchairs are available for a $10 fee, and a limited number Electric Convenience Vehicles (ECVs) are available for a $25 fee. ECVs are available from Guest Services on arrival at the Creation Museum. All fees are non-refundable; 6% Kentucky sales tax is not included.
If desired, you may request special assistance if you or a member of your party is Deaf or blind.
The Creation Museum’s Guest Services Team is ready to assist you with any needs during your visit to the Creation Museum. The Guest Services Information Center is located in the Portico, near the building’s main entrance. If you have questions during your visit, look for staff members—they will be happy to assist you.
If you have questions regarding the locations of museum features, please reference our museum maps.
The Botanical Gardens feature a paved nature trail that is a mile in length including six bridges and a boardwalk. All of the bridges (except for the suspension and floating bridges) are wheelchair and stroller accessible.
Ramps are located at every entrance and exit door to the Creation Museum. The first entrance features an automatic door.
Virtually every exhibit is handicapped accessible. A series of gradual ramps take visitors through the Creation Museum’s main exhibits. This one-way path passes through all of the Walk-Through Biblical History and ends on the lower level, where you can bring an elevator back to the main level.
The mezzanine level of the Dinosaur Den is only accessible via stairs. However, an interactive display on the lower level provides a virtual tour of the mezzanine level including high quality pictures, enhanced sign graphics, and interactive children’s displays.
ASL Interpretation: If you would like an ASL interpreter on your visit, we would like to assist. Please contact us at least one month in advance to request an interpreter (subject to availability). For Deaf groups, one interpreter is usually sufficient. If tactile services are needed, please let us know as far in advance as possible.
If you are providing an interpreter(s) for your own group, you may contact us so we can assist you with information and explore any necessary accommodations for your group.
Enhanced Tour: All of the Enhanced Tours are available in text form online. Visit creationmuseum.toursphere.com on your smart phone when you visit.
Deaf Day: During the annual Creation Museum Deaf Day, ASL interpreters, and Deaf volunteers are available throughout the museum to answer questions, assist with ticket purchases, interpret the shows and lectures, and more!
Exhibits: The Creation Museum exhibits are very visual and as you walk through them, you will find many video screens with open-captioned, short, educational videos. Much of the audio content in the museum is available visually in the exhibits. Many of our Deaf guests say they enjoy the museum exhibits and learn a great deal from them even without an interpreter.
Store: The Dragon Hall bookstore has a list of DVDs with captioning that are available for purchase. Ask a sales associate for more information.
Theaters: Closed captioning is available upon request for all Stargazers Planetarium shows. Ask about adding captioning for your show(s) when you purchase your tickets. Copies of transcripts are available upon request for the Men in White, and Last Adam presentations.
We have many handicapped spaces available in our main parking lot. If you need assistance finding an available handicapped space, alert the individual directing traffic.
With the exception of the center interactive pen (which has a sand surface), all of the zoo’s pens are fully viewable via paved trails.
All restrooms throughout the facility and grounds are handicapped accessible. Wheelchair accessible water fountains are also available near the main interior restrooms.
All theaters are handicapped accessible—the Special Effects Theater and the Planetarium include wheelchair locations and companion seats. See a theater attendant for more information about reserving these spaces.
Braille: Restrooms and elevators are marked in Braille to assist with finding your way in the museum.
Museum Exhibits: If you are interested in a “touch tour” of the museum, please contact us at least one month in advance. You can touch dinosaur sculptures, real fossils, and more! For the time being, due to large crowds, touch tours can only be scheduled at least 30 minutes before the museum opening to ensure the best possible experience for our guests.
Contact any staff member in an emergency or non-emergency situation. Basic first aid services are available from the Public Safety Department (located on the main level in the hallway adjacent to the Special Effects Theater).
There are times that the garden trails will need to be closed down for weather safety reasons. The Public Safety Department will determine what those times are. All possible measures will be taken to inform guests of such times.
Many of our guests, including museum members, like to give personal tours through the museum. As you provide this service for your party (and we appreciate your enthusiasm for the museum), please be cognizant that you could be a distraction to other guests around you. Also, you may create a traffic flow problem. We request that you please be courteous of other guests around you. Thank you.
The Creation Museum does have K-9 officers. Please note that these are working dogs and we ask that you not approach them to pet them or talk to them. Their focus cannot be diverted from their job.
Parents, please keep your eye on young children. Each year repairs are made to exhibits due to unnecessary touching, and this can also be a safety threat to guests. Please pay attention to signage on such exhibits. We do have special hands-on exhibits that children can touch all they want. Each year, we also have children with missing parents and parents with missing children. If your child is missing, please notify the nearest museum staff member. Our Public Safety Officers are trained in Code Adam.
Basic vehicle assistance is available, from jump-starting to unlocking vehicles. Contact any staff member or Public Safety Officer if you need vehicle assistance.