Zip Line Policies

Weather

The safety of our guests is paramount, and tours will not run in local severe weather such as thunderstorms or high winds. However, they will run in the rain and after a storm has passed. Weather may delay the start of a course, but unless the weather is severe and expected to be so for an extended period, the course will not be cancelled. Tour times may be delayed if a storm system pops up and is expected to pass through quickly, but the tours most likely will run.

Keep in mind that bad weather where you are does not necessarily mean bad weather at the Creation Museum.

Bad weather seldom results in cancelled tours. Unless you are called and informed of a cancellation on our part, assume your tour is a go.

No refund will be given for a tour missed because of inclement weather.

“No Go” Policy

Please understand that there are no refunds for guests who are unable to complete their chosen course. This is an aerial obstacle course designed to help confront and overcome fears while providing thrills and fun. Parents know their children best. Please consider what this activity is and how your child might react to heights and challenges before purchasing a ticket.

Should you discover that a course is too much for you, you may opt out of completing it. However, please keep in mind that by booking your course you took the slot of another paying guest. The guides scheduled for your course still have to be paid. As such, you will still be charged for your course. Thanks for your understanding of our “no go” policy.

Cancellation

If you absolutely must cancel, all requests must be made via email to [email protected]. Phone call cancellations will not be accepted.

  • If you cancel at least seven days prior to your tour date, you will receive a full refund less a $20.00 processing fee.
  • If you cancel within seven days of the tour date, you may choose from one of these options:
    1. Receive a refund of 50 percent of the tour cost (refunded to the card used for the reservation).
    2. Reschedule the date of your tour, paying a $5 transfer fee per person at the time of the change. Tours must be rescheduled within six months of the original tour date. At the time of the transfer, you must pick a specific date for rescheduling. It is your responsibility to call us to reschedule .
  • “Day of” cancellations and “no shows” will result in full forfeiture of fees.

Tours will run, rain or shine. Unless you are called and informed of a cancellation on our part, assume the tour is a go. Contact us at [email protected] if you wish to confirm a tour. No refund will be given for a missed tour, even due to inclement weather. Tour times may be delayed if a weather system pops up and is expected to pass through quickly, but they will run!

Rights of Refusal

We want your zip line experience to be fun and we will do everything that we can to allow you access to a zip line tour. However, we also want you to be safe. For this reason the Creation Museum reserves the right to refuse access to the tours to anyone. If it is determined that a guest’s participation on a course would compromise their safety, the staff’s safety, or the safety of other participants, they will be denied access to the tour. Being under the influence of drugs or alcohol, demonstrating the inability to understand the rules, failing to obey the rules, being found to be over the weight limit, or determining a physical inability to do a zip line tour are some, but not necessarily all, of the reasons a guest may be denied tour access. The Creation Museum, Banning Mills, and their staff will have the final say on any participant going out or continuing on a tour. No refund is available to those refused access to the tour.